"The worst ever kitchen company I come across"

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Beoordeling van Reza Davoodnezhad uit Almere, geschreven op 11-11-2019
Alle beoordelingen van Parel Keukens & Sanitair (Almere)

Totaalgemiddelde:
Montage- / inbouwdatum:
April 2018
Positief:
-
Negatief:
poor montage, customer service & complain handling
Aankoopprijs:
10000 €

Ervaringsbericht / commentaar

I ordered a 10,000 euro kitchen from Parel Keuken on Feb-2018 with a contract number 201805-KE02.

On 05-April, the first day of installation, they told me that their main installer has traveled to France from early March and they had to bring a new installer where the quality of his work was unknown to them!! They have also mentioned that they have never worked with him and my kitchen is the first joint work between them and the installer.

During the first installation attempt, I was at work and only my wife was at home. I have to emphasize that most of the damages have happened during the first installation attempt.

After this, They asked the second installer to come and he could not finish it either and caused a few more damages. As a result, they could not deliver my kitchen installation on time (Planned to be finished on Saturday 07-April-2018). For the third attempt, another Montage company came to my house on Tuesday (10-April-2018) to have a look.

However, they send me a new bill for the extra work and the 5% remainder of the kitchen installation, asking to be paid within 5 days of the invoice BEFORE EVEN COMPLETING THE KITCHEN INSTALLATION & FIXING THE DAMAGES.

I objected to this and I have told them in several emails with clear respect and goodwill that I will prefer to proceed with the payment upon full completion of the installation. As of my last attempt, I even went to their shop on April-2018 to try showing my goodwill with respect again and asking them to finish the installation. They even regret to handover the damaged parts that they reordered.

Also, a few of the photos are attached showing the detailed extensive damages they caused to my kitchen.

However they never come and left the kitchen in dangerous situation with electricity outlet exposed to outside!!!

At the end, I asked another company to come and fix all the problem that Parel Keuken has caused. Totaal Onderhoud did a great job and it took 5 full days to fix most of the problems.

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Beoordeling in detail

Keukenstudio en advies

Showroom
Advies
Ontwerp
Verhouding prijs / kwaliteit
Omvang assortiment
Gevoelsfactor

Koopafwikkeling

Afspraken
Levering
Montage
Klachtenbehandeling

Keukenmeubels

Indruk van de algemene kwaliteit
Beslag
Stabiliteit
Fronten
Aantal materialen
Ontwerpmogelijkheden
Nabestelling en klachten

Apparatuur (geleverd met keuken)

Fornuis/Oven:
Geen indicatie
Kookplaat:
Geen indicatie
Vaatwasser:
Geen indicatie
Koelapparaat:
Geen indicatie
Afzuigkap

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